Providing quality Paint by Numbers kits is something we are really proud of and is a promise we take seriously.
As such our quality guarantee covers any defects or missing components with paints, brushes, canvas's or frames (where applicable) which we will replace free of charge if notified within 10 working days of receiving your kit and prior to starting your painting. In some cases we may require you to send the faulty product back to us (at our cost) so we can see what caused the issue and for us to be able to send back to our suppliers.
Please note we do not provide free additional paints due to overpainting and must be notified of any issues before starting your painting.